After viewing the nursery and meeting with a member of our team, we will answer any additional question you may have.
Securing your place
In order to reserve your child’s space, we require you to complete an initial registration form and pay a £30 administration fee. This can be paid in cash, by BACS or via card payment over the phone.
Once both the forms and admin fee have been received, we will formally confirm your child’s place.
Settling in visits
A member of staff from your child’s room will then contact you directly by telephone to arrange settling in visits.
These visits are a vital opportunity for us to build relationships with both you as parents as well as with your child.
The first visit will be for one hour and you will be expected to stay in the room for the duration of the visit.
During this initial visit, a member of our team will sit with you, in order to complete some additional forms.
The aim of this is to get a better understanding of both your family and your child.
We will discuss your child’s interests, routines, developmental levels, favourite people and places to visit. The aim is to get a holistic picture of your child and family.
The second visit will also be for one hour. During this visit, you will be invited into the room for 15 minutes and then encouraged to leave your child but otherwise remain in the nursery, either on our sofa in the hallway or in the office.
This means that are close by should your child becomes upset.
The third visit is classed as the real experience as you will drop off your child for an hour and a half with us.
We ask that you leave the setting but keep your mobile close to hand in case your child becomes upset.
Further visits if necessary
As a nursery, we are passionate about ensuring that both the child and family feel settled and secure.
Therefore we will offer as many settling in visits as necessary and there will be no charge.
The impact of Covid 19 on settling in visits
These settling in visits have been altered slightly following the Covid 19 Pandemic.
Parents are only allowed into our outdoor spaces. Therefore the initial visit will take place outdoors. For the second visit, 2 parents will wait outside the nursery and the third visit remains the same.
Please be reassured that we have several procedures in place to alleviate parents’ anxieties about leaving their child, including daily videos, lots of photos of the visit and phone calls where needed.
Castle Lane Policies & Procedures
Castle Lane Policy And Procedures 2019